Privacy Statement
Last Updated: 14.03.26
Nurexa (“Nurexa”, “we”, “our”, or “us”) is committed to protecting your privacy and safeguarding personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use the Nurexa mobile application, website, and related services (the “Platform”).
Nurexa provides digital tools designed to support collaboration between caregivers, therapists, educators, and support professionals working with neurodiverse children.
Because the Platform may involve sensitive personal and behavioural information relating to children, we apply high standards of privacy protection and data security.
1. Scope of This Policy
This Privacy Policy applies to:
the Nurexa mobile application
the Nurexa website
communication tools within the platform
analytics and artificial intelligence features
By using the Platform you agree to the collection and use of information as described in this Privacy Policy.
2. Legal Compliance
Nurexa aims to comply with applicable privacy and data protection laws including:
the Privacy Act 1988 (Australia)
the Privacy Act 2020 (New Zealand)
the General Data Protection Regulation (European Union)
the California Consumer Privacy Act (United States)
the Children's Online Privacy Protection Act
the Health Insurance Portability and Accountability Act where applicable
Where multiple regulations apply, we aim to meet the highest applicable privacy standard.
3. Information We Collect
We may collect several types of personal and technical information.
3.1 Account Information
When users create an account we may collect:
name
email address
login credentials
professional role (caregiver, therapist, teacher, support worker)
3.2 Child Profile Information
Parents or authorised caregivers may create profiles for children receiving care support.
Information may include:
child name
age or birth date
sensory sensitivities
therapy goals
developmental notes
behavioural observations
Optional information may include diagnoses or other developmental information.
Parents control access to child profiles.
3.3 Behaviour and Observation Data
Users may record behavioural observations including:
mood logs
sleep patterns
behavioural incidents or meltdowns
sensory triggers
therapy sessions
school observations
activities and routines
This information helps generate insights and track progress over time.
3.4 Medication Information
Users may optionally record medication information including:
medication name
dosage
administration time
observed side effects
Medication information is intended to support observation of behavioural patterns and should not replace professional medical advice.
3.5 Communication Data
The Platform allows communication between members of a child's care team.
We may store:
messages between caregivers and professionals
therapy notes
care coordination updates
3.6 Technical and Device Information
We may collect technical data including:
device type
operating system
IP address
application usage data
crash reports
This information helps improve performance and security.
4. Sensitive Information
Certain data processed by the Platform may be classified as sensitive personal information, including:
behavioural observations
health-related information
medication records
developmental information
Sensitive information is only processed with the consent of the child’s parent or legal guardian.
5. Child Data Protection
Nurexa is designed to support children through their caregivers and professionals.
Children should not create accounts directly.
Parents or legal guardians are responsible for:
creating the child profile
granting consent for data collection
managing access permissions for the care team
Parents may revoke access permissions at any time.
6. How We Use Personal Information
We use personal information to:
operate and maintain the Platform
enable collaboration between caregivers and professionals
generate behavioural insights and analytics
improve product functionality
maintain platform security
provide support services
7. Artificial Intelligence and Insights
Nurexa may use artificial intelligence tools to analyse behavioural logs and generate insights.
Examples may include:
behavioural trends
correlations between sleep, activity, and mood
therapy progress patterns
environmental trigger analysis
AI-generated insights are provided for informational purposes only and should not replace professional medical advice.
8. Data Sharing
We do not sell personal information.
Information may be shared in the following situations.
Care Team Collaboration
Parents may invite authorised professionals to access a child’s profile including:
therapists
teachers
support workers
carers
Each user can only access information permitted by the parent or guardian.
Service Providers
We may share information with trusted service providers including:
cloud infrastructure providers
analytics services
security monitoring providers
AI processing services
These providers must comply with strict data protection obligations.
Legal Requirements
We may disclose personal information if required by law or to protect user safety.
9. Data Security
We use industry-standard safeguards including:
encrypted data transmission (HTTPS)
secure authentication systems
role-based access controls
cloud infrastructure security monitoring
Despite these measures, no online platform can guarantee absolute security.
10. Data Storage and International Transfers
Personal data may be stored on secure servers located in:
Australia
New Zealand
other jurisdictions with strong privacy protections
Where international data transfers occur, we implement safeguards consistent with global privacy laws.
11. Data Retention
We retain personal information only as long as necessary to:
provide services
comply with legal obligations
maintain system functionality
Users may request deletion of their account and associated data.
12. Your Privacy Rights
Depending on your location, you may have rights to:
access your personal information
request correction of inaccurate data
request deletion of personal data
restrict processing
withdraw consent
Requests may be submitted to:
13. Third-Party Services
Nurexa may integrate with third-party services such as analytics providers and artificial intelligence tools.
These services process only the information necessary to perform their functions.
14. Updates to This Policy
We may update this Privacy Policy periodically.
Users will be notified of significant changes via:
application notifications
email updates
website notices
15. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact:
Privacy Officer
Nurexa
Email: privacy@nurexa.com